"You can't manage what you can't measure." You've heard it a million times, right? Except Peter Drucker never actually said it. And the sentiment is kind of backwards anyway. Here's what I think is actually true for leaders: You can't manage what you don't mention. If you're not willing to have awkward, uncomfortable conversations with the people you lead, you're not managing them. You're just hoping they'll figure it out on their own. And hope isn't a strategy. In this post, I break down why small coaching moments prevent big cultural problems, and how avoiding feedback isn't kindness. It's neglect in a nicer package.

Traditional New Year's resolutions often feel like a chore, but what if goal-setting could be as fun as playing bingo? Our family discovered how turning personal growth into a game not only makes it more enjoyable but also more achievable. From learning new skills to spreading kindness, Goal Bingo transforms resolution season into an adventure where every win is worth celebrating.

When I picked up "Unreasonable Hospitality" after Jacob Wayman's recommendation, I was deeply skeptical. Another book about being nice to customers? But Will Guidara's approach revealed something far more profound: how systematic excellence creates the foundation for genuine human connection. From healthcare leadership to fine dining, this book transformed how I think about creating exceptional experiences. It's not just about being friendly, and it's not just about being efficient—it's about building systems that enable both to flourish in remarkable ways.