"You can't manage what you can't measure." You've heard it a million times, right? Except Peter Drucker never actually said it. And the sentiment is kind of backwards anyway. Here's what I think is actually true for leaders: You can't manage what you don't mention. If you're not willing to have awkward, uncomfortable conversations with the people you lead, you're not managing them. You're just hoping they'll figure it out on their own. And hope isn't a strategy. In this post, I break down why small coaching moments prevent big cultural problems, and how avoiding feedback isn't kindness. It's neglect in a nicer package.

When my brother refused my gift of premium French brandy in favor of his usual E&J, I thought he was settling for less. Instead, he taught me a profound lesson about joy: sometimes, not knowing what you're missing is the greatest luxury of all. Through grocery store sushi runs with my son and surprising wisdom from Zimbabwe's drinking culture, I discovered how our endless pursuit of "better" might actually be diminishing our capacity for contentment.

When I picked up "Unreasonable Hospitality" after Jacob Wayman's recommendation, I was deeply skeptical. Another book about being nice to customers? But Will Guidara's approach revealed something far more profound: how systematic excellence creates the foundation for genuine human connection. From healthcare leadership to fine dining, this book transformed how I think about creating exceptional experiences. It's not just about being friendly, and it's not just about being efficient—it's about building systems that enable both to flourish in remarkable ways.

Ever feel like your family's schedule resembles a game of Tetris played at double speed? Transform those chaotic 'What's for dinner?' moments and missed pickups into a seamlessly coordinated family rhythm. Discover how a simple 30-minute weekly ritual—what we call the Family Business Meeting—can revolutionize your household management. From creating a digital command center to mastering the art of unified scheduling, learn how to turn family logistics from a source of stress into a system that actually works. Because running a family shouldn't feel like herding cats through a hurricane.